Frequently Asked Questions
Everything you need to know about your dark journey with Killstar.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the domestic region, while international shipping can take 10-21 business days depending on customs processing.
What is your return policy for gothic apparel?
We offer a 30-day return window for most items. Products must be in their original condition, unworn, and with all tags attached. Please note that earrings and intimate apparel are non-returnable for hygiene reasons.
Do you offer vegan-friendly products?
Yes, we are committed to ethical fashion. A significant portion of our footwear and accessory line is crafted from high-quality 100% vegan leather (PU).
How can I track my package?
Once your order has been summoned from our warehouse, you will receive a shipping confirmation email containing a tracking link to follow its progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and 'buy now, pay later' options like Klarna and Afterpay in select regions.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your stats to our chart, as fit can vary between occult-inspired silhouettes.